Cancellation Policies

Cancellation Policy
Raw Eco Jewellery creates each piece by order. All of our pieces are original one-of-a-kind creations. As such, once an order has been placed, work begins within 24 hours and refunds are not available.

Faulty Items
Should you receive a faulty item, we will be pleased to repair it.

Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Gift Cards of the value of the gift at Raw Eco Jewellery.

Returning Goods
If you wish to return goods you have a duty to take reasonable care of them until you return them. Please contact us if you would like to return your order, and we will send you pre-paid labels so that you can return them for free. Goods must be returned in their original condition.

How to return an item
There are two easy ways to return your items.

You can return items to us free of charge - the card you used to pay will be refunded within 28 days.

What you need to do:
Place the items into their original presentation boxes and make sure the parcel is sealed securely. Please note that pierced jewellery must be returned in its original sealed packaging.
For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online.

Our mailing address is;
Raw Eco Jewellery. 461 Second Street, Collingwood, Ontario, Canada L9Y 1H3